Achieving Results in Traditionally Challenging Populations
Converge telehealth platform supports shift in care coordination decisions during the pandemic:
"If this approach is applied to health care delivery post-pandemic, eConsults will help reduce unnecessary in-person specialist visits and will free up space and time for patients who genuinely do need in-person specialty care."
Mixed-methods evaluation shows substantial success for providers using Converge telehealth platform, including:
"Users report high satisfaction on all aspects of use, from onboarding to user interface to maintenance and ongoing engagement."
A first-of-its-kind, longitudinal study on the Converge eConsult system demonstrating:
"The implementation of this system suggests that even in a large, underserved urban population, specialty access is not an intractable problem, and that a shift in the model for specialty care can provide rapid electronic input for thousands of patients in need."
Study revealing Converge eConsult's ability to provide a significant increase in specialty eye-care access for diabetic retinopathy (DR) screening:
"By facilitating communication and maximizing scheduling access, eConsult plays a significant role in how we create capacity and sustainably provide coordinated care for patients with DR across all of the LADHS sites."
Los Angeles County Department of Health Services (LADHS) and Safety Net Connect have been nationally recognized for the Converge eConsult system:
Diamond ABBY Award for Innovations in Healthcare SM —
for dramatically reducing the cost of quality healthcare.
National Association of Counties Achievement Award —
for accomplishments in patient-centered specialty care.
